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Customer relationship management and its contribution to customer satisfaction
(ΤΕΙ ΠειραιάCity University of Seattle, 2007-06)
The thesis examines CRM and its relations with customer satisfaction for project managers. CRM is about creating not only strong relationships with your clients but also having a database with information regarding customers, ...
Strategies for companies who are “Going Global” to retain customer satisfaction
(ΤΕΙ ΠειραιάCity University of Seattle, 2007-06)
This thesis is about customer satisfaction alongside with the methods, tools, and strategies organizations who are “Going Global” use and apply.
The globalization has caused distortions to the traditional business environment ...