Investigation of the application of quality tools in projects - A case study in a commercial company

Abstract

Numeric references make a case for the integration of Total Quality Management within the project management process. Some people support the opinion that TQM is a way of managing for the future. In other words, traditional structures and short term solution must be in the past. Any organization that wants to survive and achieve a competitive advantage must focus on the customer. They must see the project under the customer’s eyes in order to satisfy their needs, wants and expectations. What is more, continuous improvement practices and learning processes are obligated in order to apply the TQM philosophy in whole organization structures. Therefore, the quality management system must be adopted separately at every aspect of the organization but in accordance with the system operation in view of updating the system at all and produce high quality products and services.