The behaviour of a project manager in a case of conflict at the National and Kapodistrian University of Athens

Abstract

One of the most important problems for the function of an organization is the conflicts. This thesis analyzes and describes the conflicts that appear at the National and Kapodistrian University of Athens. The author’s main goal is to find out methods that will be useful for a project manager to employ in order to resolve the most common types of conflicts. The author examined existing data, results and an extended bibliography, made his personal research and drew several conclusions. At the first two chapters of this thesis is referred general information about the subject such as the nature of the study or what the real problem is. In chapter three there is the literature review which includes useful information about conflict and conflict resolution. The methodology that the author used in order to complete his study is in chapter four. At the last two chapters the author presents the results of his research, draw several conclusions and make proposals for the selection of conflict confrontation style.